Welcome to Doctoken, a platform operated by Junoo Commercial Tech Pvt Ltd. As we provide online token booking services, there is no physical product involved, and hence, no shipping or delivery services are applicable. This policy outlines important details regarding service delivery, returns, and refunds.
Doctoken is a platform that facilitates online token booking services. Once a token is successfully booked and payment is processed, the user will receive a confirmation email with booking details.
As this is an online service, there are no shipping or physical deliveries involved. The service is considered delivered once the token booking is confirmed via email or displayed in the user's account.
Given the nature of our service (token booking), returns are not applicable. However, we offer a refund policy under the following conditions:
A refund will be provided only if:
If a payment is initiated but fails due to network issues or other technical difficulties, we will refund the full amount to the original payment method. Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.
Refunds will not be provided in the following cases:
If you are eligible for a refund, please contact our support team at support@doctoken.com with your payment details, including the transaction ID and any relevant screenshots. We will process your refund request after verifying the issue.
If you have any questions regarding this policy or require assistance with a refund request, please contact us:
Email: support@doctoken.com
Phone: 9894924876
Last updated: 24-09-2024